Appointment-based businesses
Clinics, salons and studios send booking confirmations, reminders and reschedule options automatically.
SERVICE
WhatsApp automation
We set up WhatsApp automation for businesses that talk to their customers on WhatsApp. Automatic replies, reminders and notifications mean you stop typing the same answers all day. It suits any business whose customers already message it. Setup takes 2–3 weeks.
We use the official route: the WhatsApp Business Platform, often called the WhatsApp Business API. We don't use unofficial tools that risk getting your number banned. Together we decide what is answered automatically and what a person answers.
Automation should not become a wall between you and your customers. The goal is to take the predictable work off your hands so you can reach the people who really need you faster. That is why every flow keeps a way to reach a human.
Who is WhatsApp automation for?
For businesses where most customer contact happens on WhatsApp and the messages are hard to keep up with. Your customers are already there. They don't need to download a new app or sign up for anything.
Orders and deliveries
Updates like order received, being prepared and out for delivery reach the customer on their own.
Service and field teams
Customers are told when a job is logged, when the technician is on the way and when the work is done.
Schools and courses
Class reminders, payment dates and announcements go to students and parents on schedule.
What problem does WhatsApp automation solve?
WhatsApp is fast, but it turns into a bottleneck when everything sits on one phone with one person.
Same questions, same answers
Opening hours, prices, address, booking status. The answers are known. Automatic replies handle them at once, so you spend your time on the conversations that need you.
Slow replies
A message sent after hours or at a busy time waits for hours. An automatic greeting tells the customer when you'll get back to them and logs the request.
Manual reminders
Typing booking or payment reminders one by one takes time and gets forgotten. The system sends them at the right moment.
Everything on one phone
If conversations live on one person's phone, work stops when they're away. With a shared inbox, the team answers from the same number.
What does WhatsApp automation include?
The starter package includes the following. We confirm the exact scope with you on the call.
- Opening a WhatsApp Business Platform account and connecting your number
- Handling Meta business verification and message template approval
- An automatic reply flow for greetings and frequently asked questions
- Reminder and notification templates for bookings, orders or payments
- Handing a conversation to a staff member when automation can't answer
- Opt-in and opt-out steps so customers agree to receive messages
- A connection to your booking, ordering or job tracking system
- Setup, a short training session for your team, and launch
What the starter scope leaves out is clear too: bulk marketing campaigns, open-ended AI chat and multiple numbers are discussed separately. If you need any of them, tell us on the call and we will scope and quote for it. If you don't need them, we won't suggest them.
How it works
Example scenario: Picture a beauty salon with one location. Booking questions, price questions and directions all come to the same phone. The owner can't check messages while working on a client, so she replies in the evening. She also types out reminders for the next day's bookings one by one.
Once automation is in place, a customer who messages gets a short greeting with three options: book, see the price list or talk to someone. Those who want to book are sent to the booking page. A reminder goes out the day before, and the customer confirms or reschedules with one tap.
Anyone who asks for prices gets the current list straight away. Someone who writes after hours learns when the salon opens and that their message has been saved. In the morning, the waiting conversations are lined up in front of the owner.
When a customer with a specific question says "I'd like to talk to someone", the conversation goes to the owner. This scenario is fictional and does not describe a real business.
PROCESS
Three steps. No surprises.
We listen.
We learn how your business runs and where time gets lost. A free 20-minute call.
We get specific.
We put scope, timeline and price in writing. We won't suggest features you don't need.
We build.
You see progress every week. We stay on hand after delivery, too.
Price and timeline
What does WhatsApp automation cost? It is part of our Business System package. We quote for our setup work in writing after a free 20-minute call. Meta charges separately for template messages, and that cost goes straight to your own account.
What raises the price
- Many different flows and message templates
- Integration with another system that holds bookings, orders or customer records
- Several numbers or locations
- A shared inbox for the whole team
What lowers the price
- One number and a few clear flows
- Business documents ready for verification
- Quick decisions on message wording
- No other system to connect
We take half the fee at the start and half on delivery. Meta's charges apply to template messages your business starts. The rate depends on the message type and the recipient's country. Free-form replies within 24 hours of a customer messaging you are not charged. We go through Meta's current rates with you on the call and make a rough estimate based on your monthly message volume.
Frequently asked questions
Can we keep our current number?
It depends on how the number is used today. We look at your situation on the call and, based on Meta's current rules, tell you whether to use your existing number or a new one.
Is there a monthly fee?
You don't pay us a mandatory monthly licence. Meta charges per template message your business starts, and the rate depends on the message type and the recipient's country. Free-form replies within 24 hours of a customer's message are free. We go through the current rates together on the call.
Who owns our data?
The account is opened in your name, and your customer list and conversation history belong to you. Messages travel over WhatsApp's own infrastructure.
How long does it take?
The starter package takes 2–3 weeks. Part of that time depends on Meta's business verification and template approval. If your documents are ready, it goes faster.
Can we message anyone we like?
No. WhatsApp only lets you message people who have agreed to hear from you. We build the opt-in step into the setup, which also helps with data protection rules such as GDPR. Customers can block or report you, and that feedback affects your sending limits.
Can automation answer every question?
No, and it doesn't need to. Automation handles the clear questions and passes the rest to a person. WhatsApp's own rules also expect businesses using automation to offer a way to reach a human.
Tell us about your business.
On a free call we listen to what you need. Then we give you scope, timeline and price in writing.
Book a call